Refund policy

Ready-to-wear pieces may be returned within 14 days of delivery if unworn, unused, and returned in their original condition and packaging, along with proof of purchase.

Custom, personalized, resized, engraved, and made-to-order pieces are final sale and are not eligible for return or refund once production has begun.

To request a return, please contact us at ljdelaplace@gmail.com. Return instructions will be provided upon approval. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or incorrect so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized pieces

• Made-to-order items

• Resized or engraved jewelry

• Sale items

• Gift cards

If you have questions about a specific item before purchasing, please contact us at ljdelaplace@gmail.com.

Exchanges

If you would like to exchange a ready-to-wear item, please contact us at ljdelaplace@gmail.com and we’ll do our best to accommodate your request.

Resizing & Repairs

Resizing requests and repair inquiries are handled on a case-by-case basis.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable laws. Items must be unworn, unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your financial institution to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ljdelaplace@gmail.com.